Your Satisfaction Guaranteed!
Eligible Returns
We accept returns for:
- Defective products (damaged/faulty items)
- Non-defective products (unwanted items)
Condition Requirements:
- Must be new or lightly used (including opened/unused items)
- Original packaging preferred (not mandatory for defective items)
Return Timeframe
- Request window: 30 days from delivery
- Return window: 10 days after approval
- Refund processing: 3 days after inspection
Return Process
Step 1: Request Authorization
- Email happy@bubuclan.com with:
- Order number
- Product condition photos
- Reason for return
Step 2: Get Approved
- We respond within 24 hours with:
- Return authorization number
- Nearest warehouse address
- Prepaid shipping label (if defective)
Step 3: Ship Back
- Include authorization number in package
- Use original packaging when possible
Refund Details
| Scenario | Refund Includes | Restocking Fee |
| Defective Product | Full amount + return shipping | None |
| Non-defective Product | Product amount only | None |
→ Shipping fees non-refundable unless our error
Important Notes
- Never return items without authorization
- Do not ship to corporate address (use provided warehouse)
- Late returns (>10 days) subject to store credit instead of refund
Exchanges
Available for:
- Same product in different color/size
- Defective product replacements
Note: Customer covers shipping for non-defective exchanges
Why Clients Trust BuBu Clan
- Hassle-Free Returns: No restocking fees, accepts new & lightly used items
- Transparent Process: Clear timelines, no hidden clauses
- Customer-Centric: Prioritize swift resolutions
- Quality Packaging: Reusable/recycled materials
Contact for Returns
- Trading Name: Guang Zhou Ji Fang Trading Company
- Business Registration Number: 91440115MA9YDPT59K
- Address: Room 201, No. 39 Jiandong Street, Dongchong Town, Nansha District, Guangzhou City, Guangdong Province, China 511400
- Postal Code: 511400
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Email: happy@bubuclan.com
- Phone: +86 186 1301 3767
Important: Do not ship returns to corporate address. Use provided warehouse label/address.
"We make returns easy – so you can focus on the joy of play!"
