Q: How long does shipping take?
Order Processing
Processing Time:
- 1-3 business days (Monday-Friday)
Daily Cut-off:
- Orders placed before 11:00 PM EST will be processed the next business day
Weekend Orders:
- Saturday/Sunday orders ship on Monday
*Note: Out-of-stock items trigger email notification within 24 hours.*
Shipping Options (U.S. Only)
Currently serving U.S. customers exclusively. Expanding to new regions soon!
Standard: $3.99 (orders <$50) | 7-12 business days
Free Shipping: FREE(orders ≥$50) | 7-12 business days
Expedited: $9.99 | 3-5 business days
Total Delivery Timeline
Processing + Shipping = 8-15 business days
Q: Where is my order now?
Track your package in real-time using the tracking number sent to your email after shipment.
Q: I didn’t get a tracking email. What should I do?
Check your spam/junk folder first! If it’s still missing, email us at happy@bubuclan.com with your order number for assistance.
Q: How do I return or request a refund?
Read our Refund Policy for eligibility.
Confirm Eligibility
Email happy@bubuclan.com with:
- Order number
- Issue description + photos (if applicable)
Get Authorization
We respond within 24hrs with:
- Return approval status
- Prepaid label (if our error)
- Nearest warehouse address
Ship Back
- Mail items in original packaging within 10 days
- Email tracking number to us
Q: Can I exchange for a different toy?
- Available for: Same toy in different color/size
- Customer covers: All shipping costs
- Not eligible: Cross-product exchanges
Q: My discount code isn’t working. Help!
- Ensure the code is copied correctly (no extra spaces).
- Check if it’s still valid (expiry dates apply).
Still stuck? Email us at happy@bubuclan.com!
Need More Help?
Our team is happy to assist!
Email: happy@bubuclan.com
Response Time: Within 24 hours (Mon-Fri).
